Conditions of sale

By entering a purchase transaction with Blood Bowl Strategies, the customer automatically agrees to our Conditions of sale. These conditions apply to all sales made over the Web via the bloodbowlstrategies.com website.

Orders

You can place your orders over the Web at bloodbowlstrategies.com or by e-mail at support@bloodbowlstrategies.com

Availability of items

The items that we have in stock are generally shipped within 72 hours. What we do not keep in stock is shipped within a period of two to three weeks. However, Blood Bowl Strategies cannot be held liable for failing to meet posted delivery times. If a supplier informs us that an item that has been ordered is no longer available, the customer will receive a refund to that effect by e-mail.

Price

Prices that are posted on the bloodbowlstrategies.com website are in US dollars, and do not include taxes or delivery charges. The price is payable in full in a single payment at the time when the order is placed. All orders are payable in US dollars. For delivery outside of Canada, all customs, duties, and local taxes are the responsibility of the recipient. Items refund for availability issues are also paid in US dollars. The currency exchange rates used are the ones from the order date or the refund date. Blood Bowl Strategies commits to refund the same amount invoiced in US dollars for the unavailable or returned item, but cannot be held liable in any way for any currency gap because of the exchange rate used by the client bank.

Delivery charges

Delivery charges include preparation and packaging fees, along with postage. They are determined based on the delivery address, the number of items ordered, and the total value of the order before taxes and delivery charges. Customers cannot combine orders in order to benefit from a reduction in delivery charges under any circumstances.

Payment

Orders that are placed via the bloodbowlstrategies.com website must be paid for by using the Paypal service. Orders that are placed by email may be paid for by e-transfer.

Cancellation

Cancellations prior to dispatch will be accepted on standard items. Cancellations will not be accepted once the items have been dispatched. For special orders or non-standard items, cancellations will not be accepted.

Delivery

A period of three days must be allowed for processing items that we have in stock, and an average of three days must be allowed for delivery inside the province of Québec. This may take longer during busy periods such as Christmas and Special Events. Blood Bowl Strategies cannot be held liable for a delay in delivery resulting from a shortage of stock. Blood Bowl Strategies does not accept claims for loss due to late delivery. All deliveries will not require a signature, unless specified, at the point of order.

Item returns

Items must be inspected on delivery and all missing item must be reported within 5 working days of receipt of delivery in order for any rectifications to be made.

Where items have been ordered in error or are not received as expected, Blood Bowl Strategies may agree to their return and issue a refund minus postage and packaging. Returns authorization must be requested within 48 hours of receipt of goods. The reference number received with this authorization must then be quoted on any accompanying documentation in relation to the returned item. Items must then be returned to the below address within 7 days from receipt of authorization. Items must be returned unused, in perfect, saleable condition, and in their original packaging. It is the responsibility of the buyer to arrange for the return carriage and to ensure that the items are adequately packaged so as to avoid damage in transit. Blood Bowl Strategies accepts no responsibility for items lost or damaged in transit to us. For any items returned as faulty, items will be inspected before any refunds or replacements will be made. This does not affect your statutory rights.

Whatever happens, before anything else, please contact us at support@bloodbowlstrategies.com.

Return address:
Blood Bowl Strategies
2955, rue de la Faune
Quebec City (QC)
Canada G2A 1J2

Digital products

Customers can download digital products purchased on the bloodbowlstrategies.com website as soon as the transaction has been accepted. The number of authorized downloads and number of devices upon which a given digital file may be installed may vary without prior notice, according to the distributor and publisher. The digital files acquired are works produced by the authors and are therefore protected by the Copyright Act. According to the law, digital files can be purchased solely for personal, private and non-commercial use. Any reproduction, collective use, resale, or rent is strictly forbidden and can be subject to legal proceedings. No exchange, credit or reimbursement can be accepted once a sales transaction of a digital product has been confirmed. In no instance will Blood Bowl Strategies be held responsible for any compatibility issues between a digital product and an electronic device, in particular as a result of developments in reading software or technical data protection measures, except in cases when the product description displayed is inaccurate. Finally, Blood Bowl Strategies is not the owner of the files and cannot guarantee the availability of these files for additional downloads in the future, when more than 72 hours have passed after the purchase. It is the sole responsibility of the customer to save the files purchased through the website bloodbowlstrategies.com and to make security copies of these files.